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Fixing Comment Sections

By Jess Eng and Rachel Auslander

The comment section needs a makeover. Readers today often comment on news articles or videos without thinking twice about what they write, or considering whether their comments will stifle productive conversations. Comment sections often have no filter, which leads to an abundance of trolls and angry commentators. In an open comment space without direction for what the user should think about when commenting, the potential for context collapse is huge. Users approach the comment section from an infinite array of angles, from posting questions to paragraphs of personal anecdotes to debates with other users. The wealth and diversity of content in the comment section generally leads to confusion among readers, rather than increased understanding of an article or point of view of the commenter.

The typical user who flocks to the comment section most likely comes from a specific demographic. The Engaging News Project at the University of Texas at Austin found that frequent users of the comment section are 64% more likely to be men and 53% less likely to have a high school education than those who rarely engage with the comment section [1]. How can we diversify who participates in the comment section and contextualize comment sections to promote helpful discourse? Through this project, we want to explore why other users are not engaging in the comment section, through interviews, prototype testing and other methods.

News outlets have widely recognized that unfiltered comment sections can result in toxicity and trolls. NPR found that only 1% of its readership participated in its comment section, so it removed the comment section from its website. Vice News and USA Today also eliminated their comment sections. In a letter to their readers in 2016, Vice News said the following: “Unfortunately, website comments sections are rarely at their best. Without moderators or fancy algorithms, they are prone to anarchy.” News outlets that still use comment sections have to relentlessly moderate the comment section, which is no easy task and difficult to scale. 

Existing comment plug-ins such as Disqus and IntenseDebate are popular on many smaller media and news outlets, but they are optimized for the volume of discussion rather than the health of a discussion. These plug-ins prompt users with “Join the discussion” and “Leave a comment…”.  These open prompts do not ensure that users are on the same page about what a helpful response would be, or inform users how to communicate why they may hold a certain perspective. Designing a user friendly, mindful comment plug-in is no easy task. One comment plug-in startup, Civil, shuttered after a few years in production. The most successful comment assistant to date, Coral by Vox Media, is oriented around moderating discussions and uplifting journalists’ voices in a conversation, rather than promoting healthy discourse from the start of the commenting process. 

To solve this problem, we wonder: How might we turn the once dreaded comment section into a forum for civil discussion and healthy online dialogue? How might we create a positive user experience when reading an article, contextualize discussions in a single space to reduce context collapse, and increase the diversity of comment section users? 

Ultimately, our goal for this project is to design, prototype, and build a comment plug-in that stimulates mindful discussion through curated prompts and suggestions.

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Annotating the Front Page

Quick Recap: As explored as part of my Case Study: Comparative Observations of Online Spaces for Cooking, “Despite the apparent lack of it in social media, civility in discourse is a crucial part of democratic deliberation and a critical symbol of “a developed democratic society.”(1) A unique case study on a corner of the internet where almost all comments are constructive and dare I say it, funny, can be found in the comments section of the New York Times (NYT) Cooking website.” Civil discourse can exist and thrive on NYT Cooking because:

  • Affordances that are designed in the interactions. Comments are called “notes,” so people feel welcome to share, but the site is useful with a “collegial and fact-based atmosphere than one filled with mere comment and opinion.”(2)
  • Commenters acknowledge that their opinions on recipes are loaded with identity, emotion, personal narrative and bias and are willing to present their views as such

Project Proposal:

Jury duty for the news. Select articles are annotated each day on the NYT by a quarterly rotating set of conservative journalists. Readers can read the news where they usually read it, and also encounter “notes” from journalists with opposing perspectives. Journalists with opposing views receive a platform to explain why they believe what they believe, users receive a well-rounded perspective on the news. (This idea is inspired by the American jury duty system and the “America in One Room” deliberative polling project by the Center for Deliberative Democracy at Stanford University.)

Current solutions include leaving current news browsing experience to go to another website to see a variety of perspectives.

Currently:

Users who want to encounter opposing opinions must do so voluntarily in addition to their established news consumption habits. This requires an awareness that there is a need to consume opposing views and the discipline to repeatedly do so. 

Next steps:

1. Interview conservative journalists:

  • Does this seem interesting or worthwhile to you?
  • Where do conservative journalists want to annotate the NYT? Is it headline news or opinion pieces? 

2. Talk to users:

  • Do you seek opposing views? How?
  • Describe what type of “notes” would be useful to you
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Final Project Proposal: Temple to the Cyborg Goddess

By Emma Ogiemwanye and Kelly Wagman

Thirty-five years ago, scholar Donna Haraway released a paradigm-shifting text: The Cyborg Manifesto. Within it, she questions the boundaries we have fashioned in the material world–animal and man, man and machine, physical and nonphysical. She explores how our shared imaginary can expand to include femininity in the realm of technology. Radical thinkers, artists, and feminists have rallied around and carried forward these ideas. Our project aims to hold space for them by exploring the following questions through online platform design:

How might we hold space for creativity online?

How might we think about technology outside patriarchal and capitalist frameworks?

How might we build a platform that is antithetical to the dominant logics of extractive design?

With these questions in mind, we propose to erect a Temple to the Cyborg Goddess: a digital sacred space that does not ask visitors and members to endlessly scroll but rather, visit, ambiently explore and intentionally congregate around ephemeral online moments. We wish to provide a balm to the unhealthy practices of design driven by profit. The Temple will have an explicit zero tolerance policy for bigotry and hate speech of any kind that will be strongly enforced to make it a safe space for all.

Hindu temple (Pathirakali Amman Temple in Trincomalee, Sri Lanka)

The Temple will contain a Sanctuary, Gallery and Vision Wall. The Sanctuary will be a space of congregation with events scheduled at a regular weekly interval, much like a Sunday service. The Gallery will be a monthly rotation of artists’ works around a changing theme. The Vision Wall, inspired by the walls and trees of fortune telling paper in Japanese Shinto shrines, is a space to anonymously share hopes, dreams, fears and ideas.

Fortune telling paper at Japanese Shinto Shrine

An exciting aspect of this project is that we cannot foretell who our community will include. We are rallying around the imaginary of the Cyborg Goddess and expecting that it will draw a range of people familiar with and inspired by the concept. We plan to gain momentum by working with an initial group of artists to form the Cyborg Goddess Guild.

We draw inspiration from museums as sacred and creative spaces

We envision The Guild it to be a community of artists, thinkers, futurists and dreamers who together hold space to imagine how technology fits into a world that rises above neoliberal capitalist impulses and fights for deep connections, frivolous wandering, ambient appreciation, and far-reaching questions.

We prefer to build a subscription model to sustain the site rather than using advertising. Just like physical sacred space is open to everyone, we will have public programming and open days to visit the Temple site. 

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Project Proposal: Walkout, a space for online protest

Street protest is a potent form of direct action, used across history and geography as a tool for progress and social justice. Because of its radical nature, it is always at odds with power, and is constantly threatened by repression. It is even more vulnerable in the current state of affairs, as it has been rendered impractical by the COVID-19 pandemic and the global quarantine experienced all over the world. But there are countless causes that still call for protesting, including the treatment of undocumented people, the struggle of women and victims of domestic violence, the labor rights of essential workers, and the protection of ordinary citizens against government surveillance. How do we enable people’s voices to be heard, despite their inability to assemble? In reaction to this crisis, can we take social movements online? What would it mean to occupy virtual space?

Previous examples of digital space appropriation include Joel Simon’s FB Graffiti – a project that allowed people to deface Facebook posts with doodles.

I suggest developing a decentralized, ethical platform that enables activists to assemble and occupy the web.

I hope to lower the barrier of entry to political mobilization, and channel housebound people’s energy to connect with their local and online communities. To achieve this, I find inspiration in the work of hacktivist groups like Anonymous, who leveraged distributed denial of service (DDoS) attack tools as a way to protest various causes.

Historically, DDoS attack tools were focused on firepower and disruption. I’m instead interested in creating a healthy space for deliberation and communion.

While those tools historically allowed few users to generate a lot of fake traffic in order to disrupt targeted websites, I suggest doing the opposite: creating a tool that helps many people to assemble and engage in meaningful ways, while generating organic — yet disruptive — traffic. Below, I describe what a version of this tool could be.

A rough sketch of what Walkout could look like

When starting the app, users would be required to fill two pieces of information: the domain name they would like to target, and an emoji that would represent them and their cause as an avatar. Upon submitting this information, the app would load the URL provided by the user, who would then be introduced to the protest space. Being part of a protest would look like browsing a website, where the page would be augmented to become a virtual reality chat room populated with many (thousands?) of free-floating emojis representing other participants. Every participant could move around, chat with their neighbors, write slogans and amplify those written by others. All of this activity would generate traffic against the targeted website. But beyond mere disruption, I aim to create a space where deliberation and a sense of communion is possible.

Challenges for this project come in many forms: ethical, legal, and technical.

First, it can seem totally irresponsible to pour gasoline on the fire given the current context of crisis: a tool that encourages network disruption exposes endangered populations to harmful mob behaviors. Thankfully, the core distinction between this project and existing DDoS interfaces — the reliance on many users to generate some amount of traffic — makes it relatively ineffective as a weapon. Nonetheless, it will be critical to assess risks, provide regulation mechanisms, and ensure accountability.

Second, as this project is rooted in civil disobedience, considering its legal implications will be key. In the US for instance, denial of service attacks fall under CFAA laws, which are to be taken seriously. We will need to be attentive to the risks users might face, so we can provide them with clear, actionable information. Just like in their real life counterparts, participation in online protests carries risks and requires well-informed decisions from all parties involved.

Third, there are inherent challenges attached to the implementation of decentralized technologies. As protests catch fire, we will need to rely on peer-to-peer protocols in order to facilitate communications without flooding our own infrastructure. We will also need to investigate whether we can provide privacy guarantees, in the form of encryption and onion routing.

Please reach out if you would like to team up 🙏 As you can see there are plenty of fun problems to tackle.

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Design Workshop Brainstorm: Daniella, Amy, Anne

For our brainstorm, we decided to try to solve around: “How Might We make COVID-19 news less anxiety producing?”

Anne Godlasky

Our simplest idea was what many people have found most effective — that is limiting their media consumption to certain times of day and certain lengths of time so as not to become overwhelmed.

Our wildest idea was thinking about what it was about New York Gov. Andrew Cuomo that so many people find to be a palatable way to consume this information and whether the news media could adopt any of the tactics that he embodies.